top of page

Shipping Policy

A legal disclaimer

Shipping & Delivery Policy

At Bear Claw Maple, we want to get our products to you as quickly and safely as possible. We offer a variety of ways to receive your order, including domestic shipping, local delivery, and free local pickup.

​

​

1. Local Pickup (Free)

Skip the shipping wait and come say hello! We offer free local pickup for customers in our area.

  • How to Choose: Select "Local Pickup" at checkout.

  • Processing Time: Most pickup orders are ready within 24 hours. You will receive an email notification when your order is "Ready for Pickup."

  • Pickup Location & Hours: * Address: [Insert Your Address/Storefront Location]

    • Hours: [e.g., Monday–Friday, 9 AM – 5 PM]

  • What to Bring: Please have your order confirmation email (digital or printed) and a valid ID ready when you arrive.

​

2. Local Delivery

If you're close to the woods but can't make it to us, we’ll bring the goods to you!

  • Delivery Area: We offer local delivery to the following zip codes: [Insert Zip Codes].

  • Cost: Local delivery is [e.g., Free for orders over $30 / a flat fee of $5.00].

  • Schedule: Deliveries are made on [e.g., Tuesdays and Thursdays]. Orders placed by [Time] will be delivered on the next scheduled delivery day.

  • Instructions: At checkout, please include any specific instructions (e.g., "Leave on the back porch" or "Gate code is 1234") in the order notes.

​

3. Shipping (Domestic & International)

For those further afield, we ship our maple products via trusted carriers (USPS, UPS, or FedEx).

  • Processing Time: Standard shipping orders are processed within 2–4 business days.

  • Shipping Rates: Calculated at checkout based on weight and destination.

  • International Shipping: We ship to select countries. Please note that customers are responsible for any local customs, duties, or VAT fees incurred upon arrival.

​

4. Service Interruptions & Delays

We do our best to stay on schedule, but sometimes the "wild" gets in the way.

  • Weather: During extreme winter weather or heavy mud season, local delivery and shipping may be delayed for safety.

  • Carriers: We are not responsible for delays caused by carrier service interruptions (e.g., peak holiday surges or strikes).

  • Communication: If your order is significantly delayed, we will notify you via email immediately.

​

5. Damaged or Missing Items

If your order arrives damaged (glass happens!), please snap a photo of the packaging and the product and contact us at johe460@gmail.com within 48 hours. We will make it right.

bottom of page