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Refund Policy

A legal disclaimer

Refund & Return Policy

At Bear Claw Maple, we take great pride in the quality of our maple products. Because many of our items are food-based or made-to-order, we have specific guidelines regarding returns and refunds.

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1. Perishable Goods (Maple Syrup & Food)

Due to the nature of our products and food safety regulations:

  • All sales of maple syrup, maple sugar, and other food items are final.

  • We cannot accept returns on food products once they have left our facility.

  • If you are unhappy with the flavor or quality of your product, please contact us at johe460@gmail.com so we can discuss your concerns.

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2. Non-Perishable & Handcrafted Goods

For non-food items (such as apparel, glassware, or woodworking):

  • You have 30 days from the date of delivery to request a return.

  • To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging.

  • Customers are responsible for paying their own shipping costs for returning non-perishable items. Shipping costs are non-refundable.

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3. Damages and Issues (The "Sticky Situations")

We pack our glass bottles with extra care, but accidents happen during transit.

  • Please inspect your order upon reception.

  • If an item is defective, damaged, or if you receive the wrong item, contact us immediately.

  • To process a replacement or refund for damage: We require a photo of the damaged product and the shipping box. Once verified, we will send a replacement at no cost to you or issue a full refund.

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4. Local Pickup & Delivery Refunds

  • Pickups: If you realize you ordered the wrong item while picking it up, we can usually swap it out on the spot (provided the item is in stock).

  • Missed Deliveries: If a local delivery fails because of an incorrect address provided by the customer, a redelivery fee may apply.

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5. Refunds

If a refund is approved:

  • It will be processed back to your original payment method automatically.

  • Please remember it can take 5–10 business days for your bank or credit card company to process and post the refund.

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6. Exceptions / Non-returnable Items

Certain types of items cannot be returned:

  • Custom products (such as special orders or personalized items).

  • Sale items or gift cards.

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Questions?

If you have any questions regarding a specific return, please reach out to us:

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